Returns & Refunds
Our returns team aims to make your experience as easy and seamless as possible. Items can be returned within 30 days from purchase date. Items must be returned in original packaging with all accessories included. We cannot accept returns on used or damaged items. If packaging is not available, your item cannot be processed for a return.
If you wish to make a return, please email us at firstname.lastname@example.org with your order number and reason for your return .
Upon the receipt of your package your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
*Please note: We are not responsible for any return shipping cost if product didn’t meet your expectation nor placed a wrong order after order has been shipped out.
Damaged or Incorrect Items
If you receive an item that is damaged or defective, please contact us at email@example.com with your order number, contact information and photos documenting damages (if applicable). Please retain all items and packaging materials until your claim is resolved.